Stromnet Broadband
Website: www.stromnetbroadband.com
Email: [email protected]
1. Introduction
Stromnet Broadband (“we,” “our,” or “us”) operates the website www.stromnetbroadband.com and provides broadband internet services in Kolkata, West Bengal, India.
We are committed to protecting the privacy and security of our customers, website visitors, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
A. Personal Information
Full Name
Mobile Number
Email Address
Residential / Installation Address
Government ID (Aadhaar, PAN, etc.) for KYC verification
Payment Details
B. Technical Information
IP Address
Device Information
Browser Type
Usage Data
Cookies and Tracking Data
C. Service-Related Information
Broadband usage details
Service plan details
Payment history
Complaint and support records
3. How We Use Your Information
We use the collected information for:
Providing and maintaining broadband services
Customer verification and KYC compliance
Billing and payment processing
Service updates and communication
Customer support
Improving website and service performance
Compliance with legal and regulatory requirements
4. Cookies Policy
Our website may use cookies to:
Enhance user experience
Analyze website traffic
Remember user preferences
You may disable cookies in your browser settings; however, some website features may not function properly.
5. Data Sharing & Disclosure
We do not sell or rent your personal information.
We may share information with:
Government authorities when legally required
Regulatory bodies (as per DoT/TRAI guidelines)
Payment gateway providers
Technical service partners for service installation and maintenance
All third parties are required to maintain confidentiality and data security.
6. Data Security
We implement reasonable technical and organizational security measures to protect your information from:
Unauthorized access
Data loss
Misuse
Alteration
However, no internet transmission is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain customer data:
As long as the service is active
As required under Indian laws and telecom regulations
For dispute resolution and legal compliance
8. Your Rights
You have the right to:
Request access to your personal data
Request correction of incorrect information
Request service disconnection and data update
Withdraw marketing communications
To exercise your rights, contact us at [email protected].
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18 without parental consent.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
12. Contact Information
If you have any questions regarding this Privacy Policy, please contact:
Stromnet Broadband
Website: www.stromnetbroadband.com
Email: [email protected]
Kolkata, West Bengal, India
